Privacy Policy — Wells automated chat service
Wells Thailand (“we”) operates an automated assistant on Facebook Messenger and LINE Official Account to answer questions about our water purifier products. This policy explains what we collect and why.
What we collect
- The messages you send in the chat
- Your platform identifier (Page-scoped ID for Facebook, User ID for LINE)
- Your public profile name
- Message timestamps
We do not request national ID numbers, payment details, or sensitive personal data through chat.
How we use it
- To answer your questions and provide product information
- To hand the conversation to our sales team when you indicate an intent to purchase
- To review and improve the quality of the assistant’s answers
Storage and access Conversation records are stored in Google Sheets under a Wells-owned account and in the automation platform’s database on a private server. Access is limited to Wells staff and the contracted developer who maintains the integration. When a conversation is handed to sales, your message and public profile name are sent to an internal Wells team channel so an agent can follow up.
We do not sell, rent or disclose your data to third parties, and we do not use it for targeted advertising.
Retention Conversation records are retained for [TO CONFIRM — recommended 12 months] and then deleted.
Your rights You may request access to, correction of, or deletion of your personal data, and may withdraw consent at any time. Contact [TO CONFIRM — data protection contact email] or call 082-826-4999.
Data deletion requests To request deletion, contact us at the address above or send “ลบข้อมูล” / “delete my data” in the chat. — Note: this sentence is only true once a deletion route actually exists. Either build it or remove this line before publishing.